Support for a product can be costly, please make sure you send us these details before contacting us to save on time and money.
1. | CodeMeter Software version |
2. | CodeMeter Firmware Version |
3. | Time stamp value |
4. | Network configuration status of CodeMeter. |
5. | iCollect version |
6. | iReport version |
7. | New install or upgrade? |
8. | MySQL Version |
9. | Is there internet access via Bomgar? |
10. | Is there access via a standalone PC |
11. | Contact details for site. |